Return & Refund

Thank You for Shopping with Us!

We’re dedicated to creating high-quality, custom-made caps that are as unique as you are. Please read our policy carefully before placing your order.

1. Custom Orders – No Returns or Exchanges

Each cap is made-to-order based on the details you provide (name, logo, text, color, size, etc.). Because of this, we do not accept returns, exchanges, or cancellations once the design process has started.
Please double-check all information before submitting your order.

2. Refund Eligibility & Amount

Full Refund
You are eligible for a full refund (including shipping) only if:

  • The cap is damaged during shipping, or

  • There is a production mistake (wrong design, wrong name/text, wrong color or size)

To request a full refund:

  • Contact us within 3 days of receiving your order

  • Provide your order number, a description of the issue, and clear supporting photos

Once verified, we will issue a full refund or send a free replacement.

Partial Refund
If you cancel your order after we’ve started designing your cap (but before production), we may provide a partial refund.

  • A design fee of $5–$15 per design (based on complexity) will be deducted

  • The remaining amount, including shipping (if applicable), will be refunded

Please note: No refunds will be issued after production begins unless there is a production or shipping error.

3. Non-Refundable Situations

We cannot offer refunds or replacements for:

  • A change of mind after placing the order

  • Incorrect information submitted by the customer (e.g. name, logo, size, spelling errors)

  • Minor variations in color or placement due to screen differences or printing tolerances

  • Custom caps once production has started (unless damaged or incorrect)

4. Refund Method & Processing Time

If approved, your refund will be returned to the original payment method.
Please allow 5–10 business days for your bank or card issuer to process the refund. Timing may vary depending on your financial institution.

5. Contact Us

Have questions about your order or this policy? We’re here to help.
📧 Email: Luvlid999@gmail.com

Thank you for supporting handmade, custom creativity. We’re excited to make something just for you!